A financial adjustment utilized to a buyer’s account, initiated by the corporate, serves as a decision for service failures or as a gesture of goodwill. For instance, if a delivered merchandise arrives late or broken, the enterprise may situation such an adjustment to compensate for the inconvenience.
This type of credit score fosters buyer satisfaction and loyalty. It addresses points swiftly and straight, demonstrating a dedication to service excellence. Traditionally, its use has developed from handbook changes to extra automated programs inside e-commerce platforms to enhance effectivity and response occasions.