The phrase describes a state of affairs the place a buyer receives a reimbursement from Amazon for a bought merchandise with out being required to return the product. This will happen as a result of varied causes, such because the merchandise being of low worth, the return course of being excessively pricey for Amazon, or the merchandise being doubtlessly hazardous to ship. As an example, if a buyer receives a broken or faulty merchandise price just a few {dollars}, Amazon may select to subject a refund relatively than course of a return.
This apply advantages each the client and Amazon in sure conditions. For the client, it provides a handy decision to an issue with out the trouble of packaging and transport the merchandise again. For Amazon, it might scale back logistical prices related to returns, streamline customer support operations, and doubtlessly enhance buyer satisfaction by offering a fast and simple resolution. Traditionally, the sort of decision has grow to be extra frequent as e-commerce companies try to optimize their return processes and decrease bills.